The secret is out! Competition is fierce. One of your primary competitive advantages as a business is providing exceptional customer service. Are you ready? Are you a PRO?
Join us for this dynamic and engaging 4-part Customer Service Series. In this series, you will gain the skills and practice you need to become a customer service PRO! A certificate of completion will be awarded to those who complete all 4 modules.
Michelle Waters is fondly known to all of us at Cabrillo as “the Customer Service Queen!” Having studied and taught the delivery of exceptional service for over 15 years, Michelle sees business through the eyes of a PRO and can help you do the same. Michelle has consulted with dozens of agencies on how to improve their customer service ratings by using powerful, simple techniques.
Mon. & Tue., July 10 & 11
9:00 am - 4:00 pm
Register by June 5: $295
Register after June 5: $320
Day 1 Morning Session: Customer Service Essentials
In this dynamic class, we will cover the fundamentals of great service. Whether you are a business owner, a manager, or a front line service provider, YOU play a critical role in your customer’s experience. In this first class we will:
Day 1 Afternoon Session: “Invisible” Service: Ensuring a Top-Notch Service Environment
Your customers are receiving your service before they ever walk in the door. In this class, we will take a look at some of the more, “invisible to you” aspects of service. We will answer:
Day 2 Morning Session: Handling Difficult Customers
We’ve all had them- those legendary difficult customers who just can't find their inner happiness! In this interactive course, you will learn and practice powerful skills that will help you:
Day 2 Afternoon Session: Making a Service Difference
In this final class of the series, we will take your customer service efforts one step further. You will: